Brown Sugar Hair Salon FAQs

Booking Deposit + -

Due to COVID restrictions and an unfortunately high level of appointment no-shows, we are updating our booking policy to require a deposit for all appointments booked with us.

A fixed deposit will be required for all appointments booked in salon or by phone.

Blowdry/Makeup/Minimum deposit - € 25

Haircuts- € 50

Colour Services- € 100

Extensions/Extenso/GK etc – 50% on consultation

• Deposits are fully refundable/transferrable for appointments cancelled/moved with at least 48hrs notice

• 50% Deposit is refundable/transferrable for appointments cancelled/moved with at least 24hrs notice

• Appointments cancelled/transferred with less than 24hrs notice may result in your deposit being lost, at the discretion of the Manager.

Reminder texts will issue at least 72 hours before your appointment

Appointments made online, will be charged up to the full amount for cancellations as above.

Please note that we are working to strict COVID guidelines and will to continue to do so for as long as that is the advice given to our industry. However, your experience is still paramount to us, so if you have any feedback, please email info@brownsugar.ie

Allergy Alert Testing + -

New Clients

An allergy alert test is required atleast 48 hours prior to your scheduled appointment. Allergy alert testing is complimentary and processed during your consultation. For lapsed colour clients (clients who have not been to our salon within a six month period) a new allergy alert test will be mandatory. Existing clients who are opting for a colour change may require a new allergy test also.

Existing Clients

If you have not had colour in a Brown Sugar salon for longer than eight months, a new Allergy Alert Test is mandatory to proceed with your appointment.

Failure to present for your allergy test may lead to the cancellation of your appointment.

Priority Clients + -

If you had a scheduled appointment with us that was missed due to lockdown, we have prioritised and rescheduled your booking for the earliest possible date. Appointments have been rescheduled based on your previous booking date/time/service. You will receive a text message with your new booking details and a follow-up call to confirm your booking by our front-of-house team. If the appointment does not suit we will do our best to find a date and time that does, however as we are working at limited capacity there will be limited availability. If you no longer wish to proceed, you can cancel at any time. If we cannot reach you, your booking may be cancelled and your priority status will be lost.

Price Changes + -

Due to increasing cost of supplies, extra sanitisation protocols and in order for us to stay competitive, there will be a number of small increases across all of our services. Details of our price changes will be made available online soon. Our front-of-house team will be able to advise you of how this affects your upcoming service with us.

No Shows + -

If you fail to show for your scheduled appointment without first making contact, an automatic charge will apply to your account. Multiple no-shows will result in a ban.

COVID-19 + -

At present, we are continuously watching and updating our safety measures regarding the ongoing covid-19 globla pandemic. Please be aware that our salons are fully compliant with all safety regulations and are fully equipped with safety screens, appropriate PPE and adhere to all social distancing measures. We are operating a half capacity to ensure adequate distance between you and other guests. If safety is a concern please contact your chose salon front of house team and we will be happy to assist you in whatever way we can to ensure you feel comfortable during your time with us.