Allergy Alert Testing + -

For all new colour clients, an allergy alert test is required atleast 48 hours prior to your scheduled appointment. Allergy alert testing is complimentary and processed during your consultation. For lapsed colour clients (clients who have not been to our salon within a six month period) a new allergy alert test will be mandatory. Existing clients who are opting for a colour change may require a new allergy test also.


Failure to  present for your allergy test may lead to the cancellation of your appointment. 

Cancellations + -

We understand that life can get.a little hectic sometimes and you might need to cancel your appointment. When this happens, all we require is at least 24 hours notice. We will be happy to reschedule your appointment for a later date or cancel in full,


Cancellations outside of the above may face automatic charges to your account.

Refunds + -

Your happiness is our goal, If you feel that the service you received was not up to standard, please reach out to us so that we can take the necessary steps to rectify the issue. If you are dissatisfied with your hair, our experts can consult with you regarding a redo or adjustment. Refunds will only be approved at the discretion of the salon manager. 

No Shows + -

If you fail to show for your scheduled appointment without first making contact, an automatic charge will apply to your account. Multiple no-shows will result in a ban.


Vouchers are available in salon or online. Please note when purchased online, your voucher is in the format of a digital e-voucher and issues automatically. You can call us at any time to check the balance of your voucher. Vouchers expire after a period of 5 years from the date of purchase. 

Privacy Policy + -

Your privacy is important to us. It is Brown Sugar's policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 11 December 2020.


1. Terms

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use Licence

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Brown Sugar's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Brown Sugar's website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Brown Sugar at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Brown Sugar's website are provided on an 'as is' basis. Brown Sugar makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Brown Sugar does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Brown Sugar or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Brown Sugar's website, even if Brown Sugar or a Brown Sugar authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Brown Sugar's website could include technical, typographical, or photographic errors. Brown Sugar does not warrant that any of the materials on its website are accurate, complete or current. Brown Sugar may make changes to the materials contained on its website at any time without notice. However Brown Sugar does not make any commitment to update the materials.

6. Links

Brown Sugar has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Brown Sugar of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Brown Sugar may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of ireland and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Cookies + -

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

COVID-19 + -

At present, we are continuously watching and updating our safety measures regarding the ongoing covid-19 globla pandemic. Please be aware that our salons are fully compliant with all safety regulations and are fully equipped with safety screens, appropriate PPE and adhere to all social distancing measures. We are operating a half capacity  to ensure adequate distance between you and other guests. If safety is a concern please contact your chose salon front of house team and we will be happy to assist you in whatever way we can to ensure you feel comfortable during your time with us. 

Opening Hours

South William Street 

Mon – Tue 9 am – 6 pm

Wed – Thu 9 am – 8 pm

Friday        9 am – 6 pm

Saturday    9 am – 6 pm




Mon – Tue 9 am – 6 pm

Wed – Thu 9 am – 8 pm

Friday        9 am – 6 pm

Saturday    9 am – 6 pm



Mon Closed

Tue 9 am – 6 pm

Wed – Thu 9 am – 8 pm

Friday        9 am – 6 pm

Saturday    9 am – 6 pm